refund policy
refund policy
We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
To arrange a return, you can contact us at Manager@IkramBellanova.com.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return will not be accepted.
If you have any return questions, you can contact us at any time at Manager@IkramBellanova.com.
damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or you received the wrong item so that we can assess and fix the problem.
Exceptions/items excluded from exchange
Certain types of items cannot be returned, e.g. B. perishable goods (e.g. B. Food, flowers or plants), customized products (e. g. e.g. special orders or personalized items) and personal care products (e.g. B. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift vouchers.
exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
14-day reflection period of the European Union
Notwithstanding the foregoing, when shipping the goods to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and account for the refund.
If more than 15 business days have passed since your return was approved, please contact us at Manager@IkramBellanova.com
We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
To arrange a return, you can contact us at Manager@IkramBellanova.com.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return will not be accepted.
If you have any return questions, you can contact us at any time at Manager@IkramBellanova.com.
damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or you received the wrong item so that we can assess and fix the problem.
Exceptions/items excluded from exchange
Certain types of items cannot be returned, e.g. B. perishable goods (e.g. B. Food, flowers or plants), customized products (e. g. e.g. special orders or personalized items) and personal care products (e.g. B. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift vouchers.
exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
14-day reflection period of the European Union
Notwithstanding the foregoing, when shipping the goods to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and account for the refund.
If more than 15 business days have passed since your return was approved, please contact us at Manager@IkramBellanova.com